FAQs

FAQs

FREQUENTLY ASKED QUESTIONS (FAQS)

What are Under The Hammer Training’s entry requirements?

To enrol into any of our Real Estate programs, learners are required to:

  • Be over the age of 16
  • Be computer literate
  • Have basic computer knowledge
  • Have verbal and written English

You may be required to undertake a language, literacy and numeracy assessment prior to acceptance into the course.

What is required of me to attend training?

While attending training sessions with Under The Hammer, we expect:

  • Punctuality and attendance of all scheduled sessions
  • An open approach to learning
  • No offensive behaviour
  • Respect for the other learners and Under The Hammer staff and trainers
  • Smart casual/business attire

What happens if I miss a class?

If a learner does not attend a class they are booked into, they will still have access to their learner materials which they can use to complete their assessments.

How is training delivered?

Under The Hammer delivers training via virtual classroom or online self-paced. All learners are required to have internet access and intermediate computer knowledge.

Under The Hammer courses incorporate varying types of assessments designed to integrate theory and practice, verbal presentations, case studies, role playing and situational simulations, with written scenarios and workbook activities.

For learners choosing to complete their training by Distance learning it is all self-paced with the support of a trainer via phone or email.

Am I supported throughout my training?

Learners are never on their own. Our highly skilled trainers are always on hand to help via phone, in class, or email should you have a question or problem regardless of whether you are training via distance learning or attending classes.

What do I do if I have a complaint?

As a consumer, you have the right to complain if you feel you have not received the product as it was advertised. You are also able to appeal an assessment decision if you are not satisfied with the outcome.

Appeals and complaints are taken seriously. If you wish to lodge an appeal or complaint you can speak with our support staff or your trainer and they will be able to assist in resolving the issue.

Am I entitled to a refund?

Once the enrolment and payment has been processed, a student is only entitled to a refund of any fees paid under the following circumstances:

  • If a course is canceled by Under The Hammer.
  • If Under The Hammer Training is unable to meet its obligation to the student as stipulated in its requirements.

Students may elect to transfer their enrolment to another course date or means of completion (e.g. distance learning). This may incur additional fees.

How long does it take to complete my Certificate of Registration or Real Estate Licence?

The length of time it will take you to finish your training will depend on many things. All learners learn at different paces. It will depend on your knowledge of the real estate industry and any experience you may have, whether you are eligible for credit transfers or RPL.

It will also depend on how much time you set aside to read the learner’s guides and undertake the assessments, and whether you are attending regular classes.

Every learner learns at a different pace, so you may be able to complete in less time, or you may need to spend extra time to work through the resources and submit your assessments.

How do I apply for my Certificate of Registration or Real Estate Licence in NSW?

Your Certificate of Registration or Real Estate Licence is issued by NSW Office of Fair Trading upon application, not Under The Hammer.

When you complete and submit your assessments, and you are deemed competent for each unit of competency, you will be issued a Statement of Attainment or a Certificate (full qualification) for the units of competency you have completed, as set by the Office of Fair Trading. This then allows you to apply.

You can apply using the following links/forms

Contact NSW Fair Trading on 13 32 20 for information on their application process.